Terms & Conditions

Welcome to the Odyssey Spa.

We trust that you will enjoy your visit with us and that it will be one of pure indulgence and relaxation. For your comfort, please read through the following carefully.

Booking Information

To ensure you receive your preferred availability, we advise you to book well in advanced to avoid disappointment. All our Spa Days are available Tuesday to Sunday, unless otherwise stated and are subject to availability.

Prices

The prices and charges shown on the website, in the brochure and other communications are subject to change. Exact prices and charges will be confirmed at the time you make your booking.

Treatment Timings

For our amazing therapists to deliver an exceptional treatment, all treatment timings include time for preparation, a thorough consultation, and relaxation.

Spa Day treatment times are not guaranteed or confirmed until arrival, however we will try and accommodate any requests that you have for treatment timings where possible. Spa day treatment times will be allocated between 10am and 4pm/5pm and will be confirmed to you on arrival. Lunch timings are allocated between 12:00noon and 2:30pm.

Spa Day Payment

For Spa Day bookings, full payment by debit, credit card or voucher will be required at time of booking.

Etiquette

We ask that you turn your mobile phones off whilst in the spa area. We request that guests maintain a respectful attitude, mindful of the fact that other guests are having treatments.

Age Restriction

No children under the age of 18 are allowed to use the spa facilities and cannot wait in the area or the club whilst you are being treated. The Odyssey Health Club & Spa is strictly over 18’s with no exceptions. We have no facilities to ween babies or children to wait.

Cancellations

Non-arrival or cancellations advised within 7 days prior to your arrival date, will incur full payment.

Data

All the information we collect and hold about you and members of your party may be stored on a computer and other filing systems, for which we hold a valid notification under the data protection act.

Safety Regulations

We advise you not to wear any jewellery whilst using the wet facilities. Chlorine will discolour them.

Health Conditions

When making your treatment reservation please advise us of any health conditions, or injuries which could affect our service. If you have allergies of any nature, please discuss these with our staff on arrival, and your therapist prior to any treatment.

It is recommended that the Sauna & Steam Room are not uses during any stage of Pregnancy.

Disclaimer

Odyssey does not accept responsibility for any loss or damage to your property suffered as a result of any cause whatsoever. Only food and drink purchased from Odyssey can be consumed on site.

Thank You

The Spa Team would like to take this opportunity to thank you for choosing The Odyssey Spa. We hope that you enjoy your visit and look forward to seeing you again.

The Odyssey Spa reserves the right to amend these terms and conditions without notice.

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Please email us at reservations@odysseyspa.com