The Odyssey Spa
Full Terms & Conditions
Please arrive 10 minutes prior to your treatment. We ask that you turn your mobile phones off whilst in the spa area. We request that guests maintain a respectful attitude, mindful of the fact that other guests are having treatments.
We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards of service and quality are met. Prices will be confirmed at time of booking.
Booking & Payment
Full payment by debit/credit card will be required at the time of booking for Spa Days.
For Spa Days:
Non-arrival or cancellations advised within 7 days prior to your arrival date, will incur full payment.
Non-arrival or cancellations advised within 48 hours prior to your treatment time, will incur full payment.
We’re more than happy for you to request a therapist for your treatment. If for some reason your requested therapist becomes unavailable then we shall move you to a therapist of the same level and quality.
For our amazing therapists to deliver an exceptional treatment, all treatment timings include time for a thorough consultation.
All monies paid for courses are non-refundable & the course must be used within 1 year of the purchase date.
Remain the property of The Odyssey Spa and cannot be exchanged for cash.
Odyssey regrets that we cannot take any responsibility for lost gift vouchers so please look after them and ensure that they are presented at the time of your treatment – regrettably we make no exceptions to this policy. Gift vouchers are transferable but non-refundable and expire after 12 months. Gift Vouchers can be redeemed against any Spa Day, Treatment or Offer and Product Purchases.
We’re delighted to welcome expectant mothers to the spa and have a range of wonderful therapies to suit.
Please ensure you advise the reservations team that you are expecting, and general medical advice for mothers to be is to avoid the steam room and sauna. We have a beautiful relaxation suite for you to relax and fabulous treatments. Please contact us with any questions prior to your visit.
Please be aware that our Gym & Studios are only accessible via a staircase. We do have mobility steps into our pool and chair lift if required.
Guest Vehicles and Parking
On-site parking is ample and FREE.
The Odyssey Health Club & Spa accepts no responsibility for loss of, or damage to, any vehicle or the contents therein, howsoever caused, whilst parked within the grounds, unless it is solely due to negligence of the company.
No children under the age of 18 are allowed to use the spa facilities and cannot wait in the area or the club whilst you are being treated. The Odyssey Health Club & Spa is strictly over 18’s with no exceptions. We have no facilities to ween babies or children to wait.
We advise you not to wear any jewellery whilst using the wet facilities. Chlorine will discolour them.
When making your treatment reservation please advise us of any health conditions, allergies or injuries which could affect our service.
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.
All the information we collect and hold about you and members of your party may be stored on a computer and other filing systems, for which we hold a valid notification under the data protection act.
Odyssey does not accept responsibility for any loss or damage to your property suffered as a result of any cause whatsoever. Only food and drink purchased from Odyssey can be consumed on site.
The Odyssey Spa reserves the right to amend these terms and conditions without notice.