Odyssey Spa

Odyssey Spa

Terms & Conditions

Terms & Conditions Welcome to The Odyssey Spa

The Odyssey Spa

Full Terms & Conditions

Etiquette
Please arrive 10 minutes prior to your treatment. We ask that you turn your mobile phones off whilst in the spa area. We request that guests maintain a respectful attitude, mindful of the fact that other guests are having treatments.

Prices
We reserve the right to raise prices and modify or discontinue treatments without prior notice to ensure that maximum standards of service and quality are met.

Booking & Payment
Full payment by debit/credit card will be required at the time of booking for Spa Days.

Cancellations

For Spa Days:
Non-arrival or cancellations advised within 3 days prior to your arrival date, will incur full payment.

For Treatments:
Non-arrival or cancellations advised within 24 hours prior to your treatment time, will incur full payment.

Treatcard Points
Remain the property of The Odyssey Spa and cannot be exchanged for cash.

Vouchers
Odyssey regrets that we cannot take any responsibility for lost gift vouchers so please look after them and ensure that they are presented at the time of your treatment - regrettably we make no exceptions to this policy. Gift vouchers are transferable but non-refundable and expire after 12 months. Gift Vouchers can me redeemed against any Spa Day, Treatment or Offer and Product Purchases.

Pregnancy
We’re delighted to welcome expectant mothers to the spa and have a range of wonderful therapies to suit.
Please ensure you advise the reservations team that you are expecting, and general medical advice for mothers to be is to avoid the steam room and sauna. We have a beautiful relaxation suite for you to relax and fabulous treatments.
Please contact us with any questions prior to your visit.

Guest Vehicles and Parking
On-site parking is ample and FREE.
The Odyssey Health Club & Spa accepts no responsibility for loss of, or damage to, any vehicle or the contents therein, howsoever caused, whilst parked within the grounds, unless it is solely due to negligence of the company.

Age Restrictions
No children under the age of 18 are allowed to use the spa facilities and cannot wait in the area whilst you are being treated.

Safety Regulations
We advise you not to wear any jewellery whilst using the wet facilities. Chlorine will discolour them.

Health Conditions
When making your treatment reservation please advise us of any health conditions, allergies or injuries which could affect our service.

Mechanical/Electrical Breakdowns
Any mechanical or electrical breakdowns which occur on the premises are usually beyond our control, although we will try to repair any such fault as soon as possible. No refunds will be given unless any such breakdown is due to the negligence of the Company or its employees or agents.

Data
All the information we collect and hold about you and members of your party may be stored on a computer and other filing systems, for which we hold a valid notification under the data protection act.

Disclaimer
Odyssey does not accept responsibility for any loss or damage to your property suffered as a result of any cause whatsoever. Only food and drink purchased from Odyssey can be consumed on site.

The Odyssey Spa reserves the right to amend these terms and conditions without notice.

Fill In The Form Below To Request An Appointment:


Service and Date

 

Personal Information

 

Verification